FAQ

Shipping within Germany is free of charge.For all other countries, shipping and customs costs are calculated individually. Please contact us for a specific quotation.

Yes. You can collect your seating furniture in person by prior appointment. Alternatively, you may arrange a carrier of your choice. Please contact us to schedule a pickup.

Delivery time depends on the model, configuration, current production capacity and destination. Within Germany, delivery typically takes approximately 5–6 weeks from order to dispatch.For international deliveries, lead times are determined individually. Please contact us for a specific quotation.

We aim to make every delivery as smooth and stress-free as possible. Your Lillus seating furniture is delivered fully assembled and, within Germany, typically curbside.Alternatively, we offer delivery with the Lento full-service option: chairs and seating are delivered to their final location, unpacked and set up. Packaging materials are also removed by the delivery team. However, this service cannot be guaranteed in all cases.If you have specific delivery requirements, please let us know.

We ship worldwide.Shipping costs and delivery times vary depending on the destination. Please contact us for a tailored quotation based on your project.

You will receive an order confirmation including the planned delivery week.Shipping is carried out by a freight carrier. Once your order leaves our warehouse, the carrier will contact you by phone to arrange delivery details and confirm a delivery date. On the day of delivery, the driver will call again shortly before arrival.

Please contact us immediately and send photos of the damage. We will process your claim within 14 days and inform you of the next steps. All costs related to your claim will be covered by us.

Our seating furniture is individually made to your specifications and is not held in stock. For this reason, returns or exchanges are unfortunately not possible.